Refund & Cancellation Policy
At Altabeeb Healthcare, we are committed to providing a transparent, fair, and seamless financial experience. This Refund and Cancellation Policy clearly outlines the conditions, timelines, and procedures governing refunds for doctor video consultations, diagnostic home sample lab tests, and retail pharmacy medicine orders, ensuring automated source-account reversals in compliance with Indian consumer protection and banking regulations.
Policy Sections
Quick Decision Matrix
100% Full Refund • 5–7 business days
100% Full Refund or Free Reschedule • 3–5 business days
100% Full Refund • 5–7 business days
Non-Refundable • Doctor time reserved
Non-Refundable • Service delivered
Related Legal Policies
Altabeeb Healthcare is dedicated to transparent, fair, and reliable healthcare billing. This Refund & Cancellation Policy outlines the exact terms under which fees paid for online doctor video consultations, diagnostic home sample tests, and pharmacy medicine orders are eligible for cancellation, credit, or full financial reversal.
100% Automated Source Reversal Guarantee
All verified refunds are automatically credited back to the original source payment instrument (UPI account, debit card, credit card, or net banking) via our certified PCI-DSS payment gateways without manual claim friction.
Our refund guidelines comply with the Consumer Protection (E-Commerce) Rules, 2020 and reserve bank directives on digital payment reversals.
Because healthcare professionals dedicate specific clinical time slots for your care, our cancellation schedule is structured as follows:
You may cancel or reschedule freely directly from your dashboard up to 2 hours before the scheduled appointment start time with no penalty.
If the doctor is called into hospital emergency duties or fails to join within 10 minutes, you receive an immediate full refund or a complimentary booking.
Because the physician cannot reassign the reserved slot to another patient on short notice, late cancellations and no-shows cannot be refunded.
Need Help with a Refund or Billing Concern?
Our billing resolution desk operates Monday through Saturday, 9:00 AM to 7:00 PM IST with rapid 24-hour grievance turnaround.