Privacy & Data Protection Policy
At Altabeeb Healthcare, safeguarding your personal health information is our highest priority. This Privacy Policy details our transparent standards for encrypting, processing, and protecting your electronic medical records, consultation notes, lab diagnostics, prescription documents, and financial data in strict adherence with the Digital Personal Data Protection Act (DPDP Act, 2023), the Information Technology Act (2000), and the Telemedicine Practice Guidelines.
Privacy Chapters
Your Statutory Privacy Rights
Right to Access
View and download your digital prescriptions and health records anytime from your dashboard.
Right to Rectification
Correct outdated profile details, contact information, and delivery addresses.
Right to Erasure
Request deletion of non-statutory account data subject to mandatory medical record retention laws.
Right to Withdraw Consent
Revoke optional marketing communications and analytics consent with a single toggle.
Related Legal Policies
Altabeeb Healthcare ("we", "us", or "our") is committed to safeguarding patient confidentiality and maintaining the highest standard of health data security. This Privacy Policy outlines our transparent protocols for collecting, storing, processing, and safeguarding your personal and medical information across altabeeb.healthcare, web panels, and connected clinical microservices.
Core Data Stewardship Guarantee
Your health information is strictly your private property. We act purely as custodial data fiduciaries. We never sell, rent, monetize, or disclose your personal or diagnostic data to advertisers, insurance brokers, or commercial third parties under any circumstances.
Our data processing practices adhere strictly to the Digital Personal Data Protection Act (DPDP Act, 2023), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Telemedicine Practice Guidelines (2020).
To deliver accurate clinical consultations, issue valid digital prescriptions, dispatch medicines, and conduct diagnostic lab tests, we collect the following structured categories of data:
Demographic & Identity Data
Full name, date of birth, gender, verified mobile number, email address, and government photo ID (Aadhaar / PAN where required for clinical verification).
Clinical & Health Records
Medical history, pre-existing conditions, consultation video notes, digital prescriptions, diagnostic lab observations, allergies, and vitals.
Transaction & Billing Data
Encrypted transaction reference IDs, GST invoices, pharmacy fulfillment addresses, and automated refund tracking logs.
Technical & Telemetry Data
Device OS identifiers, IP address, encrypted session cookies, browser agent strings, and network latency diagnostics for video calls.
We do not collect sensitive biometrics or background audio/video when consultations are not actively in session.
Questions about your Data or Privacy Rights?
Our dedicated Data Protection Officer is ready to assist you with data requests, consent preferences, and security inquiries.